Order & Production Enquiries
Your account manager can answer questions about order status, production timelines, and fulfilment updates quickly and accurately.
Service Levels & Support
Reliable production, dedicated support, and automated workflows designed to keep your business running smoothly.
Service
Level.
Our Service Model
Service Levels & Customer Support
At iPress Printing, our service model is built around speed, reliability, and consistency. Through advanced automation and specialised teams, we ensure every order — whether it's one unit or thousands — is processed efficiently and delivered to the highest quality standards.
Our structured workflow and dedicated account support provide the reliability brands need when scaling personalised print products.
Dedicated Account Support
Your Single Point of Contact
Every client is assigned a dedicated customer support agent who acts as your single point of contact. Your account manager understands your products, workflows, and requirements, ensuring faster communication and efficient issue resolution.
Workflow & Integration Support
Get help with API connections, automated workflows, and platform integrations from someone who knows your setup.
File Preparation & Troubleshooting
Support with artwork files, pre-press requirements, and resolving any technical issues before production.
Quality & Reprint Requests
Fast resolution for any quality concerns, with reprint requests handled by your dedicated contact.
Automated Production Workflow
Order to Dispatch — Without Manual Intervention
Our technology-enabled workflow ensures orders move seamlessly from submission to production without manual handling, allowing us to process large volumes of personalised orders efficiently while maintaining consistent turnaround times.
Order Received
Orders enter our production system instantly through API or file transfer, capturing all specifications and artwork.
File Processing
Artwork is automatically validated, prepared, and routed for the appropriate production process.
Production Routing
Each job is automatically directed to the most suitable production equipment based on product type and capacity.
Manufacturing
Products are manufactured individually with consistent quality using our digital production technologies.
Quality Control
Every item passes automated and manual checks to ensure it meets our production standards.
Packing & Dispatch
Completed products are packed and shipped via our global carrier network with tracking automatically generated.
Dedicated Department Teams
Specialised Expertise at Every Stage
Our specialised teams across each department bring focused expertise and efficiency to every project. Each stage of production is handled by experienced professionals, ensuring every job receives the attention it deserves.
Pre-Press & File Processing
Expert preparation and validation of artwork files for production.
Digital Print Production
Skilled operators managing our digital print technologies for consistent quality output.
Book Binding & Finishing
Dedicated finishing team handling all binding styles and finishing requirements.
Wide Format Production
Specialist team for large format, signage, and display print production.
Quality Control
Independent QC team checking every product before it leaves the facility.
Packing & Fulfilment
Fulfilment team managing white-label packing and direct-to-consumer dispatch.
Quality Control
Excellence in Every Print
While speed is essential, quality always comes first. Our quality control processes include multiple checkpoints throughout production to ensure every product meets our strict standards before it leaves the facility.
File & Pre-Press Verification
Artwork is checked for format, resolution, colour profile, and production readiness before manufacturing begins.
Production Monitoring
Active monitoring during production ensures quality is maintained throughout the manufacturing process.
Print & Colour Inspection
Finished prints are inspected for colour accuracy, sharpness, and overall print quality.
Binding, Finishing & Packing Checks
Final inspection of binding, finishing, and packing before every order is dispatched.
Our Service Level Promise
Consistent. Reliable. Scalable.
We stand behind our service level commitments with transparent processes, reliable delivery, and responsive customer support. By combining advanced automation, dedicated teams, and strict quality control, we provide a dependable production partner for brands delivering personalised products worldwide.
On-Time Delivery
Consistent delivery timelines maintained through automated workflows and dedicated production teams.
Scalable Production
Whether processing individual items or high-volume campaigns, our infrastructure maintains the same precision and speed.
Meeting Demanding Deadlines
Our automated workflow and advanced manufacturing equipment allow us to meet demanding turnaround times for time-sensitive fulfilment.
Why Us
Why Choose
iPress Printing?
Established in 2010, iPress Printing provides print-on-demand fulfilment and book publishing. Our advanced production facility and proprietary workflow software integrate seamlessly with your systems for efficient order management.
- Order-of-one manufacturing for personalised products
- White-label fulfilment shipped directly to your customers
- Fast turnaround with scalable production
- 80% solar-powered production with FSC-certified paper
FAST
Turnaround Time
500+
Products Available
80%
Solar Powered
2010
Est. Since
Let's Get
Started
Let's talk about your project. Reach out by phone or complete the form below to discuss your custom production and print-on-demand fulfilment needs.
Send us a message
Call us directly
Prefer to speak with someone? Our team is ready to discuss your project needs.
+61 3 9988 7818Email us
Send us an email with your project details and we'll get back to you within 24 hours.
hello@ipressprinting.com.auWhat happens next?
- •We'll review your project requirements
- •Get back to you within 24 hours
- •Provide detailed quote and timeline
- •Start your print-on-demand journey